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Active Directory & Exchange Outlook Network Services FAQ's

  1. Knowledge Base
  2. Communication & Collaboration
Shares which only the people specified or requested have access to these files allowing for secured file sharing, these are designated as GS-[share name].  To make data sharing easier and more cohesive

Report a Studymate issue

  1. Services
  2. Learning Management Systems
  3. Respondus
Issues or Request for Respondus Studymate used for creating flash cards, self-assessments, and learning games in Canvas.

[FDID Only] Remove from courses

  1. Services
  2. Learning Management Systems
  3. Canvas
**For FDID Use Only** Description This service is for FDIDs that are requesting to be removed from a group of courses in Canvas Requirements Attach an Excel file with Course URL and current role for each course.

Add a Student, Faculty or Staff to a credit course

  1. Services
  2. Learning Management Systems
  3. Canvas
Description Faculty can request to permanently add a student, faculty or staff under the Teacher, Student or Designer roles in a credit course in Canvas. (This does not apply to sandboxes). All

Prohibited Technologies

  1. Knowledge Base
  2. Information Security Awareness
. Prohibited applications, as recently identified by the Florida Department of Management Services, include TikTok, QQ, WeChat, VKontakte, and Kaspersky.    Can I access these sites when I am not on

FileLocker FAQs

  1. Knowledge Base
  2. Accounts & Access
://filelocker.valenciacollege.edu/login and log in with your credentials. Note that this is NOT your Atlas credentials.  Request access to FileLocker here. After logging in, you will see the My Files

Schooldude Application Login

  1. Knowledge Base
  2. Banner & Other College Systems
You can access the “Submit Work Request” button via https://valenciacollege.edu/employees/plant-operations/   If you experience login issues, please facilitate the following:   Close

Software Center Overview

  1. Knowledge Base
  2. AV, Computer, Equipment and Software
Using the OIT Software Center, you now have the ability to install IT-approved applications directly on your own computer, without needing to submit an incident request to the Service Desk to have a

Change the Start and/or End Date of a Course

  1. Services
  2. Learning Management Systems
  3. Canvas
Request a change to the start and/or end date of a credit course or Sandbox ... Description This request is for changing a start and/or end date on a Canvas credit or professional development course. For faculty that need to assist students with an Incomplete from previous

Faculty Info - Community College Faculty Survey of Student Engagement (CCFSSE)

  1. Knowledge Base
  2. Accounts & Access
  3. Training
TROUBLESHOOTING LOG-IN ISSUES: For faculty who report log-in issues, please attempt the following: Confirm that faculty are using the access code included in the invitation e-mail

Account Revocation (Termination Exceptions)

  1. Services
  2. Login, Accounts & Access
  3. Accounts
Request assistance with an Account Revocation ... Request assistance with an Account Revocation

Account Compromise

  1. Services
  2. Login, Accounts & Access
  3. Accounts
Request for assistance if an account has been compromised. ... Request for assistance if an account has been compromised.

How to Receive Files in FileLocker

  1. Knowledge Base
  2. Accounts & Access
. Filelocker users can receive files from anyone at any email address through the Request Upload function. Those who are outside of Valencia College can receive files from Filelocker users through

Report a UDOIT issue

  1. Services
  2. Learning Management Systems
  3. Canvas
accessibility ... Faculty Resources page under the Accessibility section or visit a Center for Teaching/Learning Innovation near you. Please complete this service request if you are confronting technical problems

Create Service Account

  1. Services
  2. Login, Accounts & Access
  3. Accounts
Request a service account ... Request a service account