Setup Multi-factor Authentication (MFA)

[En EspaΓ±ol]
This article demonstrates how to set up the Authenticator app, how to troubleshoot issues with the app, and how to get assistance. Multi-factor authentication adds an additional layer of security to protect your account and data from intrusion.


Table of Contents



Getting the Authenticator App
1) Open your phone's App Store
2) Search for "Microsoft Authenticator" and make sure it's made by Microsoft!
Alternatively, you can also click the corresponding store button below to directly go to the app.

Uploaded Image (Thumbnail) Google Play Store
Uploaded Image (Thumbnail) Apple App Store

3) Install and Open the app

4) Allow Notifications
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5) Accept Microsoft's Privacy Agreement
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6) Tap Continue on Microsoft's data collection
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7) Tap Skip
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8) STOP. Continue to the next section Setting up the Authenticator app‡






Setting up the Authenticator app

There are two methods of setting up the authenticator. Select the method you want to use:

A button that says, Click here for instructions to setup with a computer
1) Click the link to sign into your MyVC account: myvc.valenciacollege.edu
2) Login with your Valencia email address

Student email
Ex. username@mail.valenciacollege.edu

Employee email
Ex. username@valenciacollege.edu
An image of the login screen to submit an email address
πŸ” Click to Enlarge
3) Enter your password
An image of the login screen to sumbit a password
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4) Click Next
A dialog window titled Lets keep your account secure with a blue next button
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5) Click Next
A dialog window titled install microsoft authenticator. A button to go to the google play store and another for the apple play store. And a blue next button.
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6) Click Next
A dialog box titled, Setup your account in app. With a blue Next button at the bottom right
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7) On your phone, open the Authenticator app
πŸ” Click to Enlarge
8) Tap "Scan QR code"
   or
 the circular QR code button at the bottom right
Two green arrows pointing at a 'scan QR code' button and a circular button of a QR code
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9) Scan the QR code on the computer
  Then click Next
Uploaded Image (Thumbnail)
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10) You will receive a notification on your phone to approve the sign-in. Type in the code you see on your computer.
Uploaded Image (Thumbnail)
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11) Click Next and you're done!


Do not remove or uninstall the Authenticator app! You will need it for your duration at Valencia!
Uploaded Image (Thumbnail)
πŸ” Click to Enlarge

Button that says, click here for instructions to setup on a phone or tablet
1) Tap the link to sign into your MyVC account: myvc.valenciacollege.edu
2) Login with your Valencia email address

Student email
Ex. username@mail.valenciacollege.edu

Employee email
Ex. username@valenciacollege.edu
An image of the login screen to submit an email address
πŸ” Click to Enlarge
3) Enter your password
An image of the login screen to sumbit a password
πŸ” Click to Enlarge
4) Tap Next
A dialog window titled Lets keep your account secure with a blue next button
πŸ” Click to Enlarge
5) Tap Next
A dialog window titled install microsoft authenticator. A button to go to the google play store and another for the apple play store. And a blue next button.
πŸ” Click to Enlarge
6) Tap "Pair your account to the app by clicking this link"
A dialog box titled, Setup your account in app. With a blue Next button at the bottom right
πŸ” Click to Enlarge
7) You'll be switched to the Authenticator app, which will have a Valencia College profile
Uploaded Image (Thumbnail)
πŸ” Click to Enlarge
8) Switch back to the MyVC login
Then click Next
A dialog box titled, Setup your account in app. With a blue Next button at the bottom right
πŸ” Click to Enlarge
9) Remember the code number on the screen.
  You'll receive a notification from Authenticator: "Approve Sign-in?" .
  Tap the notification, then type in the code.
A dialog box titled, Setup your account in app. With a blue Next button at the bottom right
πŸ” Click to Enlarge


10) You're done!


Do not remove or uninstall the Authenticator app! You will need it for your duration at Valencia!
A dialog box titled, Setup your account in app. With a blue Next button at the bottom right
πŸ” Click to Enlarge




Troubleshooting

I have a new phone and the App stopped working
If you still have access to your old phone:
   1) Sign into the Authenticator app on your new phone
   2) Your old phone will get the sign-in notification
   3) Submit the code into the old phone

If you do not have your old phone:
Call OIT Student Technical Support at 407-582-5444 to have your account reset



I stopped receiving notifications
Call OIT Student Technical Support at 407-582-5444 to have your account reset



The App stopped working
Call OIT Student Technical Support at 407-582-5444 to have your account reset



Can I add a different authentication method?
The only other method permitted by OIT Security is to add a passkey to your account. There are no other permitted methods of authentication other than the Microsoft Authenticator.



I need help setting up the App
Please visit the nearest "First Stop Lab" to you for in-person assistance. [Click Here] to find the nearest one to you.