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This article demonstrates how to set up the Authenticator app, how to troubleshoot issues with the app, and how to get assistance.
Multi-factor authentication adds an additional layer of security to protect your account and data from intrusion.
Table of Contents
Setting up the Authenticator app
There are two methods of setting up the authenticator. Select the method you want to use:
1) Click the link to sign into your MyVC account: myvc.valenciacollege.edu
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2) Login with your Valencia email address
Student email
Ex. username@mail.valenciacollege.edu
Employee email
Ex. username@valenciacollege.edu
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| 3) Enter your password |
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| 4) Click Next |
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| 5) Click Next |
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| 6) Click Next |
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| 7) On your phone, open the Authenticator app |
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8) Tap "Scan QR code"
βββor
βthe circular QR code button at the bottom right |
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9) Scan the QR code on the computer
ββThen click Next |
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10) You will receive a notification on your phone to approve the sign-in.
Type in the code you see on your computer.
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11) Click Next and you're done!
Do not remove or uninstall the Authenticator app! You will need it for your duration at Valencia!
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1) Tap the link to sign into your MyVC account: myvc.valenciacollege.edu
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2) Login with your Valencia email address
Student email
Ex. username@mail.valenciacollege.edu
Employee email
Ex. username@valenciacollege.edu
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| 3) Enter your password |
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| 4) Tap Next |
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| 5) Tap Next |
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| 6) Tap "Pair your account to the app by clicking this link" |
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| 7) You'll be switched to the Authenticator app, which will have a Valencia College profile |
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8) Switch back to the MyVC login
Then click Next |
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9) Remember the code number on the screen.
ββYou'll receive a notification from Authenticator: "Approve Sign-in?" .
ββTap the notification, then type in the code.
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10) You're done!
Do not remove or uninstall the Authenticator app! You will need it for your duration at Valencia!
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Troubleshooting
I have a new phone and the App stopped working
If you still have access to your old phone:
ββ 1) Sign into the Authenticator app on your new phone
ββ 2) Your old phone will get the sign-in notification
ββ 3) Submit the code into the old phone
If you
do not have your old phone:
Call OIT Student Technical Support at 407-582-5444 to have your account reset
I stopped receiving notifications
Call OIT Student Technical Support at 407-582-5444 to have your account reset
The App stopped working
Call OIT Student Technical Support at 407-582-5444 to have your account reset
Can I add a different authentication method?
The only other method permitted by OIT Security is to
add a passkey to your account.
There are no other permitted methods of authentication other than the Microsoft Authenticator.
I need help setting up the App
Please visit the nearest "First Stop Lab" to you for in-person assistance.
[Click Here] to find the nearest one to you.