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Multi-factor Authentication (MFA)

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This article demonstrates how to set up the Authenticator app, how to troubleshoot issues with the app, and how to get assistance. Multi-factor authentication adds an additional layer of security to protect your account and data from intrusion.

Table of Contents
App Installation and Configuration

Getting the Authenticator App
Setting up the Authenticator App

Adding a Secondary Authentication Method

Authenticator App Issues

My account was reset
I have a new phone and need to add Authenticator app
The app stopped working / not receiving prompts for codes
I uninstalled/removed the app. Now I cannot sign-in
I have another problem. How may I get assistance?

Getting the Authenticator App
1) Go to your phone's App Store
2) Search for "Microsoft Authenticator" and make sure it's made by Microsoft!

Google Play Store

Apple App Store

4) After it's installed, continue to the next section Setting up the Authenticator app⤵

Setting up the Authenticator app
There are two methods of setting up the authenticator. Select the method you want to use:

Method 1 - Setting up with a computer

1) If you haven't already, get the Authenticator app ⤴
2) Click the link to go to the Microsoft MFA Setup: myvc.valenciacollege.edu
3) Login with your Valencia email address Student email Ex. username@mail.valenciacollege.edu Employee email Ex. username@valenciacollege.edu
4) Enter your password
5) Click Next
5) Click Next
6) Click Next
7) On your phone, open the Authenticator app
8) Press the + at the top right
9) Tap "Work or School Account"
10) Tap "Scan a QR code"	Android Apple
11) Scan the QR code on the computer Then click Next
12) You will receive a notification on your phone to approve the sign-in. Type in the code you see on your computer.
13) Click Next and you're done!

Method 2 - Setting up on a phone or tablet

1) If you haven't already, get the Authenticator app
2) Click the link to go to the Microsoft MFA Setup: myvc.valenciacollege.edu
3) Login with your Valencia email address Student email Ex. username@mail.valenciacollege.edu Employee email Ex. username@valenciacollege.edu
4) Enter your password
5) Tap Next
6) Tap Next
7) Tap "Pair your account to the app by clicking this link"
8) You'll be switched to the Authenticator app, which will have a Valencia College profile
9) Switch back to the web browser, then click Next
10) Remember the code number on the screen. You'll receive a notification from Authenticator: "Approve Sign-in?" . Tap the notification, then type in the code.
11) Click "Next" and you're done! We highly recommend you continue to the next section: Adding a Secondary Authentication Method. It will add a backup method to your account so if you get a new phone or the app stops working, you can still get in and fix the app. Do not remove or uninstall the Authenticator app! You will need it for your duration at Valencia!

Adding a Secondary Authentication Method
We recommend adding your phone number to your Microsoft account in the event you lose your phone or the app stops working. You would still be able to access your account through the backup method and re-add the Authenticator app to your phone. Otherwise, you would have to contact the OIT Service Desk to reset your account which may take a while and setup the app again.

1) Go to aka.ms/MFASetup
2) Sign-in and authenticate if necessary

3) Click "Add sign-in method"	On your computer On your phone
4) Click Phone
5) Enter your phone number then click Next
6) Enter the confirmation number you receive by text or phone call
7) You're done!

Authentication Issues

My account was reset
These instructions are for if you've already called the OIT Service Desk (407-582-5444 or their Zoom) and they reset MFA on your account. If you have a new Android phone, you may skip to Setting up the Authenticator App. Otherwise, continue below.

Part 1: Remove the existing Valencia College profile from the Authenticator App

1) Open the Authenticator app, tap the Valencia College Profile
2) Tap the Gear icon
3) Tap "Remove Account"
4) Tap "Yes, this app only" The old profile is removed, move on to part 2 below
Part 2: Go to Setting up the Authenticator App Tap/Click the link to jump to instructions on how to add your Valencia profile back to the app.

I have a new phone and need to add the Authenticator app
There are two methods of setting up the authenticator. Select the method you want to use:

Method 1 - Setting up with a computer

1) If you haven't already, get the Authenticator app ⤴
2) Click the link to go to the Microsoft MFA Setup: myvc.valenciacollege.edu
3) Login with your Valencia email address If you do not see a sign-in prompt, skip to step 5 Student email Ex. username@mail.valenciacollege.edu Employee email Ex. username@valenciacollege.edu
4) Enter your password
5) Click/Tap "I can't use my Microsoft Authenticator app right now"
6) If you have the option to Text or Call: -Select the option you prefer to receive a code -Continue to If you do not have those options, you will need to reset your MFA by calling the OIT Service Desk at 407-582-5444
7) Click/Tap "Delete" for instances of Microsoft Authenticator
8) Click/Tap "Add sign-in method"
9) Click/Tap "Microsoft Authenticator"
10) Click/Tap Next
11) Click/Tap Next
12) You will see this screen with a QR code. Switch to your phone and open the Authenticator app.
13) Press the + at the top right
14) Tap "Work or School Account"
15) Tap "Scan a QR code"	Android Apple
16) Scan the QR code on the computer
17) On your phone, you will receive a notification: "Approve sign-in?" Tap it and Type in the code you see on your computer.
18) Click Next and you're done!

Method 2 - Setting up on a phone or tablet

1) If you haven't already, get the Authenticator app ⤴
2) Click the link to go to the Microsoft MFA Setup: myvc.valenciacollege.edu
3) Login with your Valencia email address If you do not see a sign-in prompt, skip to step 5 Student email Ex. username@mail.valenciacollege.edu Employee email Ex. username@valenciacollege.edu
4) Enter your password
5) Click/Tap "I can't use my Microsoft Authenticator app right now"
6) If you have the option to Text or Call: -Select the option you prefer to receive a code -Continue to If you do not have those options, you will need to reset your MFA by calling the OIT Service Desk at 407-582-5444
7) Enter the code you received by phone or text Then tap "Verify"
8) Tap "Add sign-in method"
9) Tap "Microsoft Authenticator"
10) Tap Next
11) Tap "Pair your account to the app by clicking this link"
12) Your phone will switch to the Authenticator app Swap back to the web browser and click Next
13) Remember the number on the screen Tap the "Approve sign-in?" notification Enter the number and approve You're done!

The Authenticator app stopped working
The steps for fixing this issue are identical to setting up Authenticator on a new phone. Click/Tap this link to jump to that solution:
I have a new phone and need to add the Authenticator app.

I uninstalled/removed the Authenticator app. Now I cannot sign-in
The steps for fixing this issue are identical to setting up Authenticator on a new phone. Click/Tap this link to jump to that solution:
I have a new phone and need to add the Authenticator app.

I have another problem. How may I get assistance?
If you need assistance with another issue you may call:
OIT Service Desk: 407-582-5444

Details

Article ID: 163761

Created

Thu 1/9/25 10:59 AM

Modified

Tue 7/7/26 4:00 PM