Here are the steps to restore the Remote Desktop Connection in case it only appears as a Black Screen when connecting:
(Please do these steps on the desktop you are trying to remote into)
1. Open the Start Menu
![](https://valencia.samanage.com/attachments/4e0314af0b1608ab3f5a/step1-png.png?thumb=true)
2. While in the Start Menu search for Edit Group Policy
![](https://valencia.samanage.com/attachments/2cca4181f735689c4d17/step2-png.png?thumb=true)
3. Under the Computer Configuration Policy Directory double-click the Administrative Templates folder
![preview](https://valencia.samanage.com/attachments/54eb2c970452266b89f7/step3-edited.png?thumb=true)
4. Under the Administrative Templates folder double-click the Windows Components folder
![preview](https://valencia.samanage.com/attachments/af4ec561c8ab813087fd/step4-edited.png?thumb=true)
5. Under the Windows Components folder double-click the Remote Desktop Services folder
![preview](https://valencia.samanage.com/attachments/9f133d6c5bb248d88acd/step5-edited.png?thumb=true)
6. Under the Remote Desktop Services folder double-click the Remote Desktop Session folder
![preview](https://valencia.samanage.com/attachments/2cfa8930a91578618506/step6-edited.png?thumb=true)
7. Under the Remote Desktop Sessions folder double-click the Connections folder
![preview](https://valencia.samanage.com/attachments/58e3b46c4f6ec89a33d2/step7-edited.png?thumb=true)
8. While in the connections folder double-click on the Select RDP Transport protocols setting
![preview](https://valencia.samanage.com/attachments/0d935aafde3dc4001127/step8-edited.png?thumb=true)
9. Set the policy to Enabled
![preview](https://valencia.samanage.com/attachments/2c8cc1d26c57be2533fa/step9-edited.png?thumb=true)
10. Under the Select Transport Type Drop-down menu select Use only TCP
![preview](https://valencia.samanage.com/attachments/bd3d9d83f818484bb1cf/step10-edited.png?thumb=true)
11. Click Apply and then Okay
![](https://valencia.samanage.com/attachments/11c64537b452f8861e7c/step11-edited.png?thumb=true)
Once the above steps have been completed Restart the computer and test the connection to verify it is now working.