- Who’s Next is a tracking platform created by Blue Eon Solutions that allows us to track/manage visit data to various departments at Valencia College.
Software requirements/ Accessing Who’s Next?
- Who’s Next is a web-based application capable of running on all modern Windows and Apple web-browsers. There is no software installation necessary.
How do I access Who’s Next?
- Who’s Next divided into three sections. The Sign-in Kiosk, the User Console, and the Touchless Web Application.
- The Sign-in Kiosk which can be accessed here is the student interface page. Here students can check-in for assistance, and Department Heads can adjust the services and content displayed for their department.
- The User Console which can be accessed here is the primary interface for Administrators, Department Heads, and Staff. Here you can make changes to your department, create users, manage student queues, and pull reports.
- The Touchless Web Application which can be accessed here is Who’s Next’s online service. When configured, departments can enable virtual queues, distance tutoring, appointment scheduling, and more. The service integrates with Zoom for easy communication and collaboration with students. Unfortunately, it is currently limited to Student Services.
Who’s Next Support
The Student Sign-in Kiosk
Sign-In kiosks will be available at predetermined self-sign-in stations around the college. Once configured, the stations will enable students to check-in and select the available service.
(Note: These stations can be configured on any web-based device)
Upon first visit to the sign-in kiosk page, you will be presented with a department selection screen. Use this box to select the designated lab/area, enter the department password, and click ‘Login.’
Note: Only Who’s Next Administrators and Department Managers will have access to the kiosk password, please contact the Service Desk if you need assistance.
After a successful login, the main student login screen will be displayed (Shown below). This page will launch in a standard web-browser window but can be configured to run in full screen and/or launched automatically.
To customize the content shared on the Sign-In screen click on the gear icon in the lower left corner of the Sign-In box:
This will prompt you to enter the departmental password. Enter the department password and click “Submit”.
(Note: Please see who’s next or department administrator for password)
You will then be presented with the Main menu screen click on “Change Options” to configure available settings.
From the ‘Program Options’ menu you will be presented with a variety of options to configure the sign-in experience. These options are updated frequently. Please consult one of your Who’s Next administrators if you need additional assistance. The features currently available are:
1) General Sign-In Options
- Button text: Sign-In Here (default) – This controls the text displayed in the red user login box on the kiosk Sign-in station.
- Prompt if a student knows his/her ID number: This will enable a prompt to display a dialog box to identify if a student should input their VID or just add the user as a guest. This guest user will be created using their Cell phone number, Name, and Date of birth since guest would have no VID.
- Can add new student if ID does not exist: Just like the previous option, if a student is lacking a VID, it will automatically ask for the user information and create a temporary user capable of future tracking.
- If a student is already signed in, automatically save their visit first before resigning them back in: Who’s Next does not save the visit until the user signs out. This setting allows users data to be saved as they move from one department to the next.
- Mask the student id number as it is being entered: This option hides the VID as it is entered at the kiosk. (For Example: Characters show asterisks instead of characters)
- Automatically show Sign-In popup when page loads: This feature enables a sign-in dialog box that is created when a student clicks the “Sign-In Here” button. This may be helpful for departments with barcode scanners.
- Prevent student from logging in if he/she is already logged in: If the user is signed in at another Who’s Next station, this option will prevent the user from signing. The text field allows you to configure the message presented to the user.
2) Appointment Options
- Prompt student to sign in for a scheduled appointment.
3) Department Options
- Prompt student to select a department to sign into: This option is available if the workstation is configured to serve multiple departments simultaneously.
- Check if student is already signed into other departments.
4) User Options
- Prompt student to select a user: This allows users to select specific staff members for assistance. (For Example: Tutor, Counselor)
- Stop student from signing in if no users are logged into the selected department: This option prevents students from signing-in unless there is a staff member available in the system to assist them. The text field allows you to configure the message shared with the student.
5) Service Options
- Prompt student to select a reason for their visit (i.e. service): Allows selection or reason for visit
- Only show services that have been assigned to the selected user: Only shows service offerings linked to specific users.
- Append 'Other' at the bottom of the services list: This setting adds an “Other” service option to the list of available services.
- Append group name in front of service name.
- Show services as a hierarchy list.
6) Language Preference Options
- Prompt student to select their language of preference. Separate each item with a comma (,): This option will ask the student for their language preference, but it will not change the user interface language.
7) Course Options
- Prompt student to select a course for their visit: This option allows students to select from courses they are currently enrolled in. The courses can be filtered by using the course prefix and separated by a semicolon.
8) Sign-In Type Options
- Prompt student to select a sign-in type for their visit.
9) Text Messaging Options
- Prompt student to opt into text messaging.
10) Survey Options
- Prompt student to opt into receiving a survey after their visit is saved.
11) Sign-In Confirmation Options
- Auto close confirmation screen:
- 5 seconds
The user console will be used by staff and Administrators to manage student visits. Departments such as student services or tutoring may use this page to sign-in students, sign-out students, assign students to a staff member and even make notes regarding a student visit. Other departments may only need this page to via reports.
The User Console which can be accessed here is will prompt the user to sign-in. Single sign-on is not available for this platform. A unique user name and password will be issued to the staff member by a department supervisor or the Who’s Next administrators. Once the credentials are entered, please press “login” to access the user console.
You will be presented with a screen requesting that you select the type of user you wish to sign in as. Please select “General user” as Receptionist may have limited access.
The “Select Your Department” screen will display a list of all Valencia’s Who’s Next departments. Make sure you select your department to avoid making changes to the wrong area.
After selecting your department and location (Campus or Virtual) you will be presented with Who’s Next Console. The console has 3 main information panes and a menu bar. The primary panes are the User Switchboard, The Inbox, and the Student Lobby.
The User Switchboard will show your department as a Yellow Folder and all available users as sub-folders within that folder. Right clicking each user will allow you to toggle their availability status, and you will be able to see which students the staff member is currently helping.
The second component is the Student Lobby. Every student that logs into the system via the student sign-in kiosk will show up in the student lobby. Please note that this can also be used to sign-in for a student manually without using the sign-in kiosk.
Once the student shows up on this list, you can use this area to manually sign-out a student, schedule an appointment (if appointments are enabled), assign the student to yourself or assign the student to a different staff member. This is all done by clicking the desired student and then selecting one of the buttons located in the menu bar under the “Student Lobby” text.
The next component is the Inbox. The Inbox is used by departments that utilize Who’s Next to queue up students or departments that track students visits by individual staff members. From this menu, a staff member can log a student in to be serviced or sign out a student manually. They can also view the student’s visit history and send the student back to the lobby waiting area.
Note: When a student is signed out using the student console, the staff member can make Private and Public Notes.
Private notes can only be viewed by the staff member who created the note. A Public note will allow other staff members with Who’s Next access to view comments across the college.
The last area of the User Console is the Menu bar. From the menu bar user logged into the system can set their status of availability for students: 
In departments where Who’s Next is configured for appointment use, the “Calendar” button will provide access to see all booked appointments with students:
The “Reports” button allows you to query the Who’s Next database to provide a variety of reports. These reports can be filtered By Visit date, by instructor, by course, by location or even by the type of service was utilized.
By Default, reports will be generated as a PDF file once the “Run Report” button is selected. This data can also be exported to Excel as a CSV for further manipulation from the resulting screen by selecting the Export to CSV button once the generated report is on screen.
How do I perform a bulk sign in of students?
- The “Batch of student visits” features the User Console under the “File” menu under the “New Visits” menu item will allow bulk sign-in.
Once selected you will be presented with the main options screen for Batch of Student Visits. In the Visit Information tab, you can lock down the Department that the students came to visit, the user that helped them (or is inputting this data) The time the student(s) came in and the time they left.
Under “Advised Services” you can select the service the student came to use during the chosen period. You can optionally create Private and Public notes in designated tabs as well.
You may then click on the “Students” tab. From here you can input all the student VIDs.
Select the “Save batch” button and the visits will be saved to the system with the parameters indicated on the other tabs.