This article addresses how to handle a call that involves issues/questions with the myISS system and student facing information page.This system is hosted on site.
The following are currently the designated system admins and functional experts:
- Jefferson Crutchfield
- Ariel Ortiz
- Anderson Perez
Note:
- If it is a functional question on how to use the tool or a user needs access, the caller should reach out directly to one of the system admins via email.
- If it is an issue with the student facing information/landing page, please assign ticket to web services
- For all other technical issues, please reach out to an admin directly. They will assess if OIT support is needed and if so, will submit a Samanage ticket that should be assigned to EAS.
- If needed, EAS should work with the named sys admins to open a ticket with Sunapsis per the attached run book.
For more urgent issues:
Submit a Samanage ticket and assign to EAS.
Attached is the Sunapsis/myISS run book. Please refer to it as needed.